it's a hard knock life

Our internet has been down for a week now. You never know how much you rely on something until you no longer have it. I’m going crazy not having access to my email or blogger. Normally, in a situation like this, I would just get online at the office whenever I have some downtime at work. However, my company gives their employees very strict and limited access to the internet. I can get on the local news site and that’s about it. So I’m sitting here with my roommates’ laptop using the wireless network of the University down the road.

I have had to call the customer service department of our internet service provider several times in the past week. Each time I call I’m a little more irritated with them by the end of the conversation. After several phone calls, headaches and one service call to our house it has been decided that my modem is to blame. Apparently it has reached the end of its short two-year life span and I have to purchase a new one.

The other night I was on hold for an hour and was getting more and more upset as the time passed. I knew that if I had to listen to the awful elevator music for much longer I was going to lose it. When the gentleman finally picked up the line again and gave me news I didn’t want to hear I was very short and rude to him and instantly regretted it. This person did nothing wrong to me. The only thing he is guilty of is working for a company that I am no longer fond of. I started thinking about my attitude towards customer service employees. It must be very hard to go to work everyday and sit on the phone with upset customers. I know I’m not the only customer who gets upset when dealing with issues like this. For now, I will have to work on my attitude and patience in situations like this. Hopefully the next time I have deal with this will be a long, long time from now.